General Guidelines
- SDUIH will transport ACTIVE PATIENTS ONLY . An active patient is defined as a person who has been seen in our clinic by our provider within a year.
- Transportation service is for MEDICAL PURPOSES ONLY .
- All persons transported MUST WEAR SEAT BELTS .
- No food, drinks or tobacco use is allowed in the van.
- SDUIH will not transport anyone under the influence of drugs or alcohol.
- Only the patient with the appointment will be transported , except in the case of a minor child. The parent or legal guardian must accompany the child.
- Staff will not transport patients where a member of the household owns or has access to a reliable vehicle or has immediate access to public transportation.
- Patients checking themselves out of a medical facility against medical advice (AMA) will not be transported. Staff will verify discharge status.
- Patients may come to SDUIH to use the phone for the purpose of making appointments.
In-Town Guidelines
- One day notice (24 hrs) is needed for in town transportation. If an extreme emergency arises please notify SDUIH as soon as possible.
Out-of-Town Guidelines
- A 3 day notice must be given for transportation out of town . A week would be preferred.
- You must contact the CHR before scheduling your appointments to reduce scheduling conflicts.
- Transportation will be to and from point of departure (SDUIH clinic) unless previously arranged and is medically necessary.
- It will be the responsibility of the patient to provide money for their own expenses. (i.e. meals, snacks, lodging, co-pay).
Patient's Responsibility
It is the patient's responsibility to notify SDUIH at least thirty (30) minutes prior to scheduled departure if the patient will not be available for my scheduled transport. Failure to notify SDUIH prior to departure may jeopardize future transportation assistance by SDUIH. Failure to comply with these guidelines will be at the patient's own expense and may result in loss of transportation privileges.
